eChat

eChat enables online businesses to deliver personalized, just-in-time, interactive assistance to each visitor with help of live text, voice and video chat. Developed using cutting edge & latest technologies and hosted on cloud environment, makes our product eChat more robust and preferable solution for any business to provide instant support to their customers. eChat ensures to identify your most valuable visitors using our Chat Queue feature and converts your website visitors into buyers! Improve your customer service by offering instant live chat via the web.

Result oriented approach from eChat analysts' helps customer to improve their online sales, customer acquisition and improve customer satisfaction and retention along with reducing customer service costs.

Features

  • Web based live chat with web visitors
  • Advanced reporting
  • Customizable interface for personalize branding
  • Customizable chat button and invitation message
  • Various chat surveys (Pre-Chat Survey, Operator Survey, Offline Survey etc.)
  • Canned messages
  • Live visitor tracking
  • SSL secure data transfer
  • Text, Voice and Video chat
  • Real-Time visitor monitoring and tracking
  • Supervisor section to monitor ongoing chats
  • Online/Offline status and messaging system

Benefits

  • Reliable, Scalable, Redundant
  • Enterprise Chat Routing
  • Highly Secure
  • No Software Installation or Maintenance
  • Business Intelligence (BI) Analytics

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